Terms of Service

Last updated: October 31, 2026

These Terms of Service (“Terms”) are the rules for using capcraze.shop and buying from Cap Craze, 210 W Illinois, New Baden, IL 62265, US (“Cap Craze”, “we”, “us”). By browsing the site or placing an order, you agree to them and to the policies they link to. We have tried to write them in plain language. Nothing here takes away rights you have under consumer protection laws that cannot be waived.

1. Who can use the site

You may browse capcraze.shop and buy caps for yourself, as gifts or for your team or business. To place an order you must be old enough to make a binding contract where you live, or have a parent’s or guardian’s permission. If you create an account, keep your password private and tell us straight away if you think someone else has used it. You are responsible for orders placed through your account.

2. Our products

We sell trucker hats, baseball caps, golf caps and beanies, most of them personalised with names, text, logos or fun designs. Each product page describes the style, the available colours and sizes, and what part of the design changes with your text. We try hard to make descriptions and pictures accurate, but colours can look slightly different on different screens, and product images may be illustrations or digital previews of the design. If what you receive is materially different from the description, our Refund Policy applies.

Caps sold as “one size” are adjustable; youth caps, fitted golf caps and beanies have their own sizing notes. The Size Guide explains how to choose.

3. Personalisation: your text and your files

3.1 How personalisation works

You personalise a cap by typing names, initials, dates or other text in the Order notes box at checkout. Logos and photos are sent by replying to your order confirmation email. We use your text and files exactly as you provide them. We do not send a proof or mockup before production, and we do not correct spelling, grammar or capitalisation. Please check carefully before you pay; you can change your order within 24 hours as described in Cancel or Change an Order.

3.2 Your promises about content

When you send us text, a logo or a photo, you confirm that:

• you own it or have permission to use it on a cap;
• it does not infringe anyone’s copyright, trademark, privacy or publicity rights (for example, a sports team logo, a brand name, a cartoon character or a photo of someone who has not agreed);
• it is not hateful, threatening, harassing, obscene or illegal.

We may refuse or cancel an order, with a full refund, if we reasonably believe content breaks these rules. Our Intellectual Property Policy explains this in more detail.

3.3 Licence you give us

You give Cap Craze and our production partners a limited, non-exclusive permission to use your text and files only to make, ship and support your order. We do not use them for anything else, and logo files and photos are deleted 30 days after delivery as explained in our Privacy Policy.

3.4 Our designs

The ready-made designs on our caps (for example the sunset stripes, the mountain line, the Mulligan Club crest and the hole-in-one badge) are Cap Craze designs. Buying a cap gives you the cap, not the right to copy or resell the design.

4. Prices

Prices are shown in US dollars (USD). Prices can change at any time, but the price shown at checkout when you place your order is the price you pay. Shipping to the United States, Canada, Australia and New Zealand is free. Cap Craze does not collect sales tax at checkout. Import duties or taxes charged by a destination country, if any, are set by that country’s authorities. If a product is shown at an obviously wrong price because of a technical error, we will contact you before processing the order and either correct it with your agreement or cancel it with a full refund.

5. Orders and acceptance

When you place an order you make an offer to buy the items in your cart. We accept the offer when we send the order confirmation email. We may decline or cancel an order if we cannot confirm payment, the address is outside the countries we ship to, we suspect fraud, the content breaks section 3, or the order breaks these Terms. If we cancel after you have paid, you receive a full refund within 7 days.

6. Payment

You agree to pay the total shown at checkout using one of the payment options available there. Payments are processed by the payment provider, and we do not store full card numbers. Our Payment Methods page explains how payment works.

7. Making and shipping your order

We process orders in 1-3 business days and ship from the USA. Transit usually takes 7-14 business days to the United States, Canada, Australia and New Zealand. These are estimates, not guaranteed dates. Full details, including what happens if a parcel is late, lost or damaged, are in our Shipping & Delivery policy.

8. Changes and cancellations

You can cancel or change an order within 24 hours of placing it. After that, your caps may already be made, so changes are not guaranteed, but you can still use the 60-day return. See Cancel or Change an Order.

9. Returns and refunds

You can return any item, personalised ones included, within 60 days of delivery, for any reason. We provide a free return label, including for change-of-mind returns. We issue refunds within 7 days of receiving your return, to the original payment method or as store credit, which never expires. The steps are in our Returns & Exchanges Policy, and the money side in our Refund Policy.

10. Promotions

We do not currently run public discount codes. If we offer a promotion in the future, its own conditions will be shown with it, it cannot be exchanged for cash, and ending a promotion will never change an order already placed.

11. Using the site properly

You agree not to misuse capcraze.shop. That means no attempts to break the site’s security, no automated scraping beyond normal search-engine indexing, no placing fake or fraudulent orders, no sending malware in files, and no using the site for anything unlawful. We may block access for anyone who does.

12. Our content

The Cap Craze name and logo, our designs, product descriptions, page text and site layout belong to Cap Craze or the people who license them to us. You may share links to our pages, but you may not copy our content, designs or photos for commercial use without written permission. To report content you believe infringes your rights, see our DMCA page.

13. Responsibility and limits

We provide the site as it is and work to keep it available and accurate, but we cannot promise it will always be error-free or online. To the extent the law allows, Cap Craze is not responsible for indirect or consequential losses (such as a missed event), and our total responsibility for any order is limited to the amount you paid for that order. This does not limit responsibility that cannot be limited by law, and it does not reduce your rights to a refund, replacement or return under our policies.

Caps and beanies are clothing accessories, not safety equipment. They are not designed to protect from impact, and colours described as easy to see (such as Orange) are not certified high-visibility gear. Caps with buttons, snaps, straps or pom-poms are not suitable for babies or very young children without supervision.

14. Events outside our control

We are not responsible for delays or failures caused by events we cannot reasonably control, such as severe weather, carrier disruptions, natural disasters, power or internet outages or government actions. If such an event affects your order, we will tell you and offer to wait, change or cancel the order with a full refund.

15. Governing law and disputes

These Terms and any order are governed by the laws of the State of Illinois, United States, without regard to its conflict-of-law rules. This does not deprive you of the protection of mandatory consumer laws of the place where you live. If you have a complaint, please email us first: most issues are solved quickly. If a dispute cannot be solved informally, it will be handled by the courts that have jurisdiction under applicable law.

16. Orders for businesses, teams and events

Crew, club and event orders follow the same Terms as any other order. If you order on behalf of a company, club or group, you confirm that you are allowed to do so and to use the logo or name you send. Caps for staff or volunteers are sold for wearing, not as promotional items we design for you; we use the artwork you supply as it is and do not create, redraw or approve logos. Delivery dates are estimates, so please order well ahead of event dates as explained in our shipping policy. Partial returns of large orders are welcome under the same 60-day rule.

17. Reselling

Caps are sold for personal, gift, team or business use. Please do not buy caps from us to resell them as your own product line, and never resell caps carrying logos or names you are not entitled to use.

18. Changes to these Terms

We may update these Terms from time to time. The version shown when you place your order applies to that order. The date at the top shows the latest update.

19. If part of these Terms is invalid

If a court decides any part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we can still enforce it later.

20. Contact

Questions about these Terms? Email support@capcraze.shop; we reply within 24 hours on business days. You can also visit Contact Us or the Help Center. Postal address: Cap Craze, 210 W Illinois, New Baden, IL 62265, US.