FAQs

Choose your cap, colour and size, add it to your cart and go to checkout. In the Order notes box, type the name, initials, date or text exactly as you want it to appear, including capitals. If you are ordering several caps, number them in the same order as your cart, for example “Cap 1 (Black/White, Adult): MASON. Cap 2 (Orange/White, Youth): LEO.”

After you place your order, reply to the order confirmation email and attach the file. Replying to that email links the file to your order. For logos, a PNG with a transparent background or a vector file (SVG, PDF, AI or EPS) gives the cleanest result. For photos, send the original picture rather than a screenshot.

No. We use exactly the text you type and exactly the file you send, without a proof step. That keeps processing to 1-3 business days. Please double-check spelling before you pay; you can still change your text within 24 hours of ordering as explained on Cancel or Change an Order.

No. The price on the product page includes your text or logo. There is no setup fee and no charge for sending a file.

Each product page says what the design holds. As a rule of thumb, one name up to about ten letters reads best on a trucker front; script names look best up to about ten letters; initials designs take two or three letters; list designs take several short first names. Knit beanies need shorter text than caps. If you are unsure, email us your text before ordering.

Not unless you have permission from the team or league. Professional, college and school team logos, brand logos and characters are protected, and we do not use them without a licence. You can choose team colours and add your own name or number. See the Intellectual Property Policy.

We choose a text colour that contrasts with the cap so it stays readable. If you have a preference, mention it in Order notes and we will follow it where it reads well; if you are unsure, ask us before ordering.

Yes, on designs that work without a personal line, such as Grill Boss or Mulligan Club: leave Order notes empty and we make the design alone. Name-only designs need text, so if the box is empty we email you to ask.

Most of our caps are one adjustable adult size with a snapback, strap or hook-and-loop closure. Selected styles also come in Youth for kids. The fitted golf cap comes in S/M and L/XL, and beanies are one stretch size (with a youth beanie for kids). See the Size Guide for how to measure and choose.

A trucker has a structured, taller front and a mesh back that breathes; it keeps its shape and shows bold designs. A dad hat is unstructured soft cotton with a lower crown and a curved brim; it relaxes to your head and suits small, understated text.

For hot rounds, the perforated or performance golf caps; for a classic look, the rope cap; for travel, the unstructured low-profile golf cap that packs flat; and if you dislike adjustable straps, the fitted closed-back cap in S/M or L/XL. Browse Golf Caps.

Exchange it. Every cap and beanie can come back within 60 days of delivery with a free return label, and we make the new size with your original text. See Returns & Exchanges.

Yes, within 24 hours of placing it. Email support@capcraze.shop with your order number and the exact change. After 24 hours your caps may already be made, but you can still return them within 60 days with a free label.

If it has been less than 24 hours, email us the correction straight away. If the cap has already been made with the typo, return it with the free label within 60 days and reorder, or ask for an exchange with the corrected text.

Yes. Add each style, colour and quantity to one cart, write any names in Order notes, and reply to the confirmation email with your logo. Mixed styles in one order are fine. Shipping is free whatever the size of the order. Browse Crew & Logo Caps.

We do not currently run public discounts or bulk pricing. Every cap is priced as shown on its product page, and shipping is always free to the four countries we serve.

Processing takes 1-3 business days, then transit takes 7-14 business days to the United States, Canada, Australia and New Zealand. For a date, order about three and a half to four weeks ahead. Details on Shipping & Delivery.

Free, with no minimum order, to the United States, Canada, Australia and New Zealand.

Every order ships from the USA.

Not at the moment. We ship only to the United States, Canada, Australia and New Zealand. You can order from anywhere for delivery to one of those countries.

That depends on the destination country and its rules for low-value parcels. Cap Craze does not collect duties or sales tax at checkout. If you are concerned about a larger order, email us before buying.

We email shipping details, including tracking information when the carrier provides it, as soon as your parcel ships. You can also use the Order Tracking page with your order number and email.

If it is past the estimated window or tracking has not moved for several days, email us with your order number. We check with the carrier and, if the parcel cannot be found, agree a replacement or a refund with you.

Yes. Every cap and beanie, including ones with names or logos, can be returned within 60 days of delivery, for any reason.

We do. We email you a prepaid return label, even if you simply changed your mind.

We issue refunds within 7 days of receiving your return, to the original payment method or as store credit if you prefer. Store credit never expires. See the Refund Policy.

Email us photos of the cap, the problem and the shipping label. We agree a fix with you, usually a replacement or a refund, and we only ask for the cap back when we need it, with a free label.

No. There are no restocking or handling fees on any return.

The payment options available for your order are shown at checkout before you confirm. All prices are in US dollars. More on the Payment Methods page.

Cap Craze does not collect sales tax at checkout.

No. You can check out as a guest. An account simply lets you see past orders and save addresses.

We use it only to make your caps and delete it 30 days after delivery. See the Privacy Policy.

Spot clean structured caps and truckers with a damp cloth and a little mild soap, then air dry on a round object so the crown keeps its shape. Soft dad hats, washed caps and corduroy caps can be hand washed in cool water. Beanies: hand wash cold and dry flat. Avoid washing machines, dryers and dishwashers.

Often, yes: push it gently back out from the inside and leave it with a rolled towel inside for an hour. If it does not recover, email us photos and we will sort it out.

Our youth caps and beanies are sized for kids, but caps with buttons, snaps, straps or pom-poms are not suitable for babies or toddlers without supervision.

Yes. Enter their name and address as the shipping address and keep your own email at checkout, so the order and shipping emails come to you. Our parcels do not show prices on the outside. Please use Order notes only for the text that goes on the cap.

Yes. They can email us with the text on the cap and the delivery address, and we will find the order. Exchanges follow the normal 60-day rule with a free return label; refunds go to the person who paid unless they agree to store credit for the recipient.

Good starting points are the Established Year Trucker Hat, the Dad Est. Year Baseball Cap, the Gone Fishing Trucker Hat and the Grill Boss Trucker Hat. Browse Name & Family Caps for more.