Order Tracking
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Use the form above to check your Cap Craze order: enter your order number (from your order confirmation email) and the email address you used at checkout, then press Track. You will see the order’s current status and the caps in it. This page also explains what each status means, how long each stage normally takes, and what to do if your parcel seems to be running late. Questions? Email support@capcraze.shop; we reply within 24 hours on business days.
Tracking at a glance
- You need: your order number and the email address used at checkout.
- Making your caps: 1-3 business days after payment is confirmed.
- Transit: 7-14 business days to the United States, Canada, Australia and New Zealand, shipped from the USA.
- Shipping email: sent when your parcel leaves us, with tracking information whenever the carrier provides it.
- Late or stuck parcel: email us with your order number and we check with the carrier.
1. Finding your order number
Your order number is in the subject line and at the top of the order confirmation email we sent when you checked out. It is a number, usually shown with a # sign. If you created an account, you can also find it under your order history in My account.
Can’t find the confirmation email? Search your inbox for “Cap Craze”, then check spam, junk and promotions folders. If it is not there, email us with the name, shipping address and approximate date of your order and we will look it up for you.
2. What each order status means
| Status | What it means | What you should do |
|---|---|---|
| Pending payment | The order exists, but payment has not been confirmed yet. | Complete the payment, or check with your bank or payment provider. Caps are not made until payment is confirmed. |
| On hold | We are waiting for something, usually a logo file, missing Order notes text or a payment confirmation. | Check your inbox for an email from us and reply with what is needed. |
| Processing | Payment is confirmed and your caps are being made and packed. This takes 1-3 business days. | Nothing, unless you need a change within 24 hours of ordering. |
| Completed | Your parcel has been handed to the carrier and the shipping email has been sent. | Watch for delivery; use the carrier details in the shipping email. |
| Cancelled | The order was cancelled, by you within 24 hours or by us after contacting you. | Your refund is issued within 7 days of the cancellation being confirmed. |
| Refunded | We have issued a full or partial refund. | Allow your bank or payment provider a few business days to show it. |
| Failed | The payment did not go through. | Try again or use another payment option shown at checkout. |
3. What the carrier’s tracking can show
Once your parcel ships, the carrier’s own tracking takes over. Wording varies from carrier to carrier, but the stages usually look like this:
| Carrier status | Meaning | Typical next step |
|---|---|---|
| Label created / pre-shipment | The label exists; the carrier may not have scanned the parcel yet. | A first scan normally appears within a day or two. |
| Accepted / in transit | The parcel is moving through the carrier’s network. | Scans can be days apart, especially between countries. |
| Customs / import scan | For Canada, Australia and New Zealand, the parcel is being processed at the border. | Usually clears within a few days; duties, if any, depend on the destination country. |
| Out for delivery | The parcel is with the local driver or post office. | Expect delivery that day. |
| Delivered | The carrier recorded delivery. | If you cannot find it, see section 6. |
| Delivery exception / attempted | Something stopped delivery: no access, no one home, address problem or weather. | Follow the carrier’s instructions; email us if the address needs fixing. |
4. How long each stage takes
From checkout to doorstep, the normal timeline is:
- Order placed: confirmation email straight away. Changes are possible for 24 hours.
- Processing: 1-3 business days to make and pack your caps.
- Shipped: you receive the shipping email.
- In transit: 7-14 business days to the United States, Canada, Australia or New Zealand.
- Delivered.
Business days exclude weekends and US public holidays. Carriers may add time during peak seasons, especially from mid-November to the end of December, and during severe weather. Full details are on our Shipping & Delivery page.
5. When the tracking form says it cannot find your order
- Check that you entered the order number without spaces or extra characters.
- Use exactly the email address you entered at checkout; a different address, even one you own, will not match.
- If you paid as a guest and later created an account with another email, use the checkout email.
- Still nothing? Email us your name and shipping address and we will check the order for you.
6. Parcel marked delivered but not there
It happens more often than you would think, and most parcels turn up. Please check around the delivery address: porch, side door, garage, mailbox, parcel locker, building reception and with neighbours. Carriers sometimes mark a parcel as delivered shortly before the driver actually drops it off, so wait until the end of the day. If it is still missing the next day, contact your local post office or the carrier, then email us with your order number. We will look into it with you and help you with the next steps.
7. Parcel late or tracking not moving
If your parcel is past the end of the estimated window, or the tracking has not changed for several days, email us with your order number. We check the shipment with the carrier and tell you what we find. If the carrier cannot locate it, we agree a fair fix with you, such as a replacement or a refund under our Refund Policy. Carrier investigation times vary, so we handle each case individually and keep you updated by email.
8. Orders with several caps
Bigger orders, such as a set of crew truckers or a family’s matching beanies, usually ship together. Occasionally caps finished on different days ship separately. If only part of your order has arrived, check your inbox for a second shipping email before contacting us. There is never extra shipping to pay for a split shipment.
9. Changing the delivery address
Within 24 hours of placing your order, we can change the address before the parcel leaves us; see Cancel or Change an Order. Once a parcel has shipped, we cannot change the address ourselves, but we can ask the carrier whether a redirect is possible. If a parcel comes back to us because of the address, we contact you to arrange a resend.
10. Tracking a return
When you send a cap back, the prepaid return label we email has its own tracking number. Keep the drop-off receipt. When the return reaches us, we email you, and refunds are issued within 7 days of receiving your return. Exchanges ship as soon as the new cap is made. See the Returns & Exchanges Policy.
11. Order status emails we send
| When | What to do | |
|---|---|---|
| Order confirmation | Right after checkout | Check the details and your Order notes; reply with any logo or photo. |
| Question from us | Only if something is missing or unclear | Reply as soon as you can so processing can start. |
| Shipping email | When the parcel leaves us | Use the carrier details to follow delivery. |
| Refund or cancellation confirmation | When a refund is issued or an order cancelled | Allow your bank a few business days to show the refund. |
12. Tips for a delivery you will not miss
- Add a delivery note to your address line if your building has a special entrance.
- For a surprise gift, ship to a neighbour or a workplace where someone can receive parcels, if that is easier.
- Keep an eye on your inbox from the second business day after ordering.
- Planning around a date? Order about three and a half to four weeks ahead.
13. Order tracking questions
Why does my order say Processing for three days?
That is normal. Processing covers making your personalised caps and packing them, which takes 1-3 business days. A weekend in between adds two calendar days without adding business days.
My order is On hold. Did something go wrong?
Usually it means we are waiting for something from you: a logo file, the text for a name cap, or a payment confirmation. Look for an email from us, including in spam, and reply with what is needed. As soon as we have it, the order moves to Processing.
Can I see my cap before it ships?
No. We do not send proofs or photos before shipping. We use exactly the text and files you sent, which is why it is worth checking your Order notes in the confirmation email right away.
The shipping email arrived but the tracking link shows nothing.
The carrier’s system can take a day or two to show the first scan after the label is created. Check again the next day. If nothing has appeared after several business days, email us.
Tracking shows my parcel went to the wrong city.
Parcels often pass through sorting hubs in other cities, and international parcels may show scans in the USA and at a gateway in the destination country. That is part of the route, not a mistake. If the final delivery city is wrong, email us with your order number.
Can I pick up my order in person?
No. Cap Craze is an online store, and all orders are delivered by carrier to the address you enter at checkout.
I ordered as a guest. Can I still track my order?
Yes. Use the form at the top of this page with your order number and the email address you entered at checkout. You do not need an account.
Will someone need to sign for my parcel?
Signature requirements depend on the carrier and the destination. Most cap parcels are small and are left in a mailbox or at the door. If the carrier leaves a card instead, follow its instructions to rearrange delivery or collect the parcel.
Do you send text message updates?
We send updates by email. Some carriers offer their own text alerts on their tracking page, which you can sign up for there.
14. Need help with an order?
Email support@capcraze.shop with your order number; we reply within 24 hours on business days. You can also use the Submit a Ticket page, browse the Help Center or read our FAQs. Cap Craze, 210 W Illinois, New Baden, IL 62265, US.