Privacy Policy
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This Privacy Policy explains what personal information Cap Craze collects when you visit capcraze.shop or order a cap, what we do with it, who else sees it, how long we keep it and what you can ask us to do about it. Cap Craze is run from 210 W Illinois, New Baden, IL 62265, US. Personalised caps mean we handle a little more than a typical shop (names for the cap, sometimes a logo or a photo), so we explain those parts in detail. Questions go to support@capcraze.shop.
Your privacy in brief
- We collect what we need to make your cap, deliver it and help you afterwards.
- We do not sell your personal information, and we do not rent our customer list to anyone.
- Logos and photos you send for personalisation are deleted 30 days after delivery.
- Card and account details for payment are handled by the payment provider, not stored by us.
- You can ask to see, correct or delete your information at any time by email.
1. What we collect
1.1 When you place an order
- Contact details: your name and email address, plus a phone number only if you choose to give one at checkout.
- Addresses: billing and shipping addresses. When you send a gift, that includes the recipient’s name and address.
- Order details: which caps you bought, colours, sizes, prices and the date.
- Order notes: the names, initials, dates, nicknames or other text you type for your caps.
1.2 When you send a logo or photo
For crew caps, pet caps and some other designs, you reply to your order confirmation email with a file. That file, and anything visible in it, becomes part of your order. A company logo is usually not personal information, but a photo of your dog in your living room, or of a person, can be. Please send only what is needed for the cap.
1.3 When you contact us
If you email us or use the Submit a Ticket page, we receive your email address, your message and any attachments, such as photos of a crushed crown or a wrong colour.
1.4 When you create an account
If you create an account, we store your login email, a securely hashed password, your saved addresses and your order history.
1.5 Collected automatically when you browse
Like most websites, our server and our security and caching layers record technical information such as your IP address, browser type, device type, the pages you request and the time of each request. WooCommerce, the shop software we use, can also record where a visit came from (for example a search engine or a direct visit) and attach that to an order, so we understand which pages help people find us. We do not use third-party advertising trackers on capcraze.shop.
2. How we use it
| Information | What we use it for |
|---|---|
| Name, email, addresses | Processing and delivering your order, sending order and shipping emails, handling returns and refunds. |
| Order notes, logos, photos | Making your personalised caps exactly as you asked, and checking a complaint if the cap does not match your note. |
| Messages and attachments | Answering your questions and solving problems with an order. |
| Account details | Letting you log in, see past orders and save addresses. |
| Technical and visit data | Keeping the site secure and fast, preventing fraud and spam, and understanding how people use the store. |
We only send marketing emails if you have agreed to receive them, and every one includes a way to unsubscribe. Order and shipping emails are not marketing; they are part of delivering what you bought.
If you are in a region that requires a legal basis for processing, such as the European Economic Area or the United Kingdom, we rely on: performing our contract with you (orders, delivery, support), legitimate interests (security, fraud prevention, improving the store), your consent (marketing and any non-essential cookies) and legal obligations (tax and accounting records). We ship only to the United States, Canada, Australia and New Zealand, but anyone can visit the site.
3. Who we share it with
We share personal information only where it is needed to run the store:
- Payment provider: the company that processes your payment receives your payment details directly. The payment options available are shown at checkout. We receive confirmation that a payment succeeded and limited details, never your full card number.
- Production and fulfilment partners: the people and services that make and pack your caps receive what they need for that job: the cap details, your Order notes text, your logo or photo, and the shipping name and address.
- Shipping carriers: receive the recipient’s name and address, and sometimes an email or phone number for delivery updates.
- Hosting, email and security providers: store and protect the website and our mailbox, and filter abusive traffic.
These providers may only use your information to provide their service to us. We may also disclose information where the law requires it, to respond to valid legal requests, or to protect our rights, our customers or the public, for example against fraud.
We do not sell personal information and we do not share it for cross-context behavioural advertising.
4. Logos, photos and personalisation text
This section covers the part of our business that is different from an ordinary shop.
- Deletion after 30 days: logo files and photos you send for personalisation are deleted 30 days after your order is delivered. If you want a reorder after that, please send the file again.
- No other use: we use your files only to make your order. We do not put customer photos, logos or names in our own marketing.
- Permission: please only send logos and photos you have the right to use. If a photo shows another person, make sure they are happy for it to go on a cap. Our Intellectual Property Policy explains the rules for logos and trademarks.
- Order notes: the text you write stays part of the order record, because it is part of what you bought and we need it for returns and accounting.
5. Cookies
Essential cookies make the cart, checkout and account pages work: they remember what is in your cart and keep you logged in. WooCommerce may set cookies that remember how you arrived at the site for order attribution. Our caching layer may set technical cookies so pages load quickly. You can delete or block cookies in your browser settings, but if you block essential cookies the cart and checkout will not work. If we add any analytics or advertising tool in the future, we will update this policy and ask for consent where the law requires it.
6. How long we keep information
| Information | How long |
|---|---|
| Logos and photos sent for personalisation | Deleted 30 days after delivery |
| Order records (items, prices, addresses, Order notes) | As long as tax and accounting rules require |
| Support emails | As long as they are useful to resolve your request or a related return |
| Account details | Until you ask us to close the account |
| Marketing preferences | Until you unsubscribe |
| Server and security logs | Short periods needed for security and troubleshooting |
When information is no longer needed, we delete it or make it anonymous.
7. How we protect it
The whole site runs over encrypted HTTPS connections. Access to orders and customer messages is limited to the people who need it to make and ship caps or answer support. Payment details are handled by the payment provider. No system is perfectly secure, but we take reasonable steps to protect your information and will tell you if a breach affects you where the law requires it.
8. Your rights
Depending on where you live (for example California and other US states, Canada, Australia or New Zealand), you may have the right to:
- know what personal information we hold about you and get a copy of it;
- correct information that is wrong or incomplete;
- ask us to delete your information, subject to records we must keep by law;
- object to or limit certain uses, and withdraw consent you have given;
- opt out of any sale or sharing of personal information (we do not sell or share it for advertising);
- complain to your local privacy regulator.
To make a request, email support@capcraze.shop from the address you used with us. We may ask a simple question to confirm it is really you before we act. We will not treat you differently for using your privacy rights.
9. Children
We sell youth-size caps and beanies, but our store is meant for adults to use. We do not knowingly collect personal information directly from children under 13. When a parent orders a kids cap with a child’s first name, that name is part of the parent’s order and is handled like any other Order notes text. If you think a child has sent us personal information, contact us and we will delete it.
10. Emails we send
You will receive an order confirmation, a shipping email and replies to your messages. These are needed to deliver your order. If you agreed to marketing emails, you can unsubscribe with one click from any of them, or by writing to us.
11. Links to other sites
Carrier tracking pages and payment pages are run by other companies under their own privacy policies. We are not responsible for how they handle information, so please read their policies when you use them.
12. Where information is processed
Cap Craze is based in the United States, and our service providers may process information in the United States or other countries. If you are in Canada, Australia or New Zealand, your information may therefore be stored and processed outside your country, under the protections described in this policy.
13. Gift orders and other people’s details
When you send a cap as a gift, you give us the recipient’s name and address. We use them only to deliver that parcel and, if needed, to handle a return. We do not email gift recipients or add them to any list. The same goes for names you put on caps: a grandchild’s name in Order notes is used to make the cap and stays in the order record, nothing more.
14. Changes to this policy
We may update this policy when our tools, our providers or the law change. The date at the top shows the latest version. If a change is significant, we will put a notice on the site or email customers who have an account.
15. Contact
Privacy questions and requests: support@capcraze.shop, Cap Craze, 210 W Illinois, New Baden, IL 62265, US. We reply within 24 hours on business days. Related pages: Terms of Service, Payment Methods, Contact Us.