Help Center

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Welcome to the Cap Craze Help Center: one page that points you to every answer we have, from writing your name in Order notes to sending a cap back for a different size. Each topic below has a short summary and links to the page with the full details. If you cannot find what you need, email support@capcraze.shop; we reply within 24 hours on business days.

Quick answers

  • How do I personalise? Type your text in the Order notes box at checkout; reply to your order confirmation email with any logo or photo.
  • How long does it take? 1-3 business days to make, then 7-14 business days in transit.
  • What does shipping cost? Nothing, to the United States, Canada, Australia and New Zealand.
  • Can I fix a typo? Yes, within 24 hours of ordering.
  • Can I return a cap with my name on it? Yes, within 60 days of delivery, with a free return label; refunds are issued within 7 days of receiving your return.

1. Personalising your cap

There is no design tool to learn. You pick the cap, then at checkout you type the name, initials, date or text in the Order notes box exactly as you want it. Logos and photos are sent by replying to the order confirmation email. We use exactly what you send and there is no proof step, so a careful re-read before you pay saves time later.

  • Text length and placement for each design: on the product page.
  • What logos we can and cannot use: Intellectual Property Policy.
  • Common personalisation questions: FAQs.

Writing your Order notes like a pro

  1. One line per cap, numbered to match your cart.
  2. Style and colour first, then the text: “Cap 1, Navy dad hat: DAD / est. 2024”.
  3. Capitals exactly as wanted; unusual spellings spelled out.
  4. Dates in the format you want to see on the cap.
  5. Nothing else in the box: it is all treated as text for the cap.

2. Orders and changes

You receive an order confirmation email as soon as you check out. Within 24 hours of ordering you can change text, colour, size, style, quantity or address, or cancel the order completely. After that, your caps may already be made, so use the 60-day return instead.

3. Shipping and delivery

Every order ships from the USA to the United States, Canada, Australia or New Zealand, free of charge and with no minimum. Processing takes 1-3 business days and transit 7-14 business days. When your parcel ships, we email the shipping details, including tracking information whenever the carrier provides it.

Planning around a date
OccasionOrder this far ahead
Birthday or Father’s Day gift in the USAbout 3 to 4 weeks
Golf outing or event with STAFF capsAbout 4 weeks, with your logo sent the same day
Gift to Canada, Australia or New ZealandAbout 4 weeks
Holiday beanies in DecemberEarly November

4. Returns and exchanges

Any cap or beanie, personalised or not, can come back within 60 days of delivery, for any reason. We send a free return label, even for change-of-mind returns. Exchanges for a different size, colour or style are handled the same way, and we remake the new cap with your original text.

5. Refunds

Refunds are issued within 7 days of receiving your return, or within 7 days of confirming a cancellation. They go back to your original payment method, or to store credit if you prefer; store credit never expires. There are no restocking or handling fees.

6. Payments

All prices are in US dollars. The payment options available for your order are shown at checkout before you confirm. Payment details are handled by the payment provider; we never ask for card numbers by email. Cap Craze does not collect sales tax at checkout.

7. Products, sizes and care

We sell four cap families: trucker hats, baseball caps, golf caps and beanies. Most caps are one adjustable adult size; some come in Youth, the fitted golf cap comes in S/M and L/XL, and beanies are stretch knit. Each product page lists the shape, closure, colours and care.

Care in one paragraph

Structured caps and truckers: spot clean with a damp cloth, air dry on something round. Dad hats, washed caps and corduroy: gentle hand wash in cool water. Beanies: hand wash cold, dry flat. Skip washing machines, dryers and dishwashers for every cap.

8. Crew, team and event orders

Ordering for a group is the same as ordering for yourself, just with more caps in the cart. Add each style and colour with its quantity, write names and wording in Order notes, then reply to your order confirmation email with your logo. Mixed styles are fine. Shipping is free whatever the size of the order. If you have a deadline, tell us before you order and we will tell you honestly whether it is realistic.

9. Account and privacy

You can check out as a guest or create an account to see past orders and save addresses. We collect only what we need to make and deliver your caps. Logos and photos you send are deleted 30 days after delivery. You can ask to see, correct or delete your information by email.

10. Rights owners

If you believe something on capcraze.shop uses your copyright or trademark, use the process on our DMCA page or the Intellectual Property Policy. We confirm receipt within 24 hours on business days.

11. Troubleshooting

Common problems and fixes
ProblemTry this
No order confirmation emailCheck spam and promotions folders; then email us with the name and address used.
Forgot to fill in Order notesEmail us the text with your order number straight away; we will also email you if we notice.
Logo file too small or blurrySend the original file from your designer or a vector file; avoid screenshots.
Payment declinedCheck billing address and card details, ask your bank about online payments, or try another option shown at checkout.
Tracking not updatingAllow a day or two after the shipping email; if it stays still for several days, email us.
Cap feels too tight or too looseAdjust the closure a notch; if that does not help, exchange it within 60 days.

12. Choosing the right cap in a minute

Which style suits which job
If you want…Look atWhy
A big, bold name or a business logoTrucker hats, structured six-panel capsFirm fronts keep text and logos flat and readable from a distance.
Something soft and low-key for every dayDad hats, corduroy and washed capsUnstructured crowns relax to your head; small text looks neat.
A cap for eighteen holes in the sunPerformance, perforated and rope golf capsLight fabric, sweatbands and pre-curved brims.
No adjustable strap at the backFitted golf cap (S/M or L/XL)Closed stretch back, clean look from behind.
Warm ears in winterCuffed or pom-pom beaniesDouble-thick cuff, room for a name.
Matching parent and kidBold Block Name Trucker or Script Name Dad HatBoth come in Adult and Youth sizes at the same price.
Caps for a crew or eventCrew & Logo Caps collectionLogo-friendly shapes, STAFF and event designs, mixed styles in one order.

13. Before you check out: a 30-second checklist

  • Is the colour right? On truckers the first colour is the front, the second the mesh.
  • Is the size right? Adult or Youth where offered, S/M or L/XL on the fitted golf cap.
  • Is every name spelled exactly as it should be, with the right capitals?
  • Have you numbered the caps in Order notes if there is more than one?
  • Do you have your logo or photo ready to send as a reply to the confirmation email?
  • Is the shipping address complete, with unit number and postal code?
  • Does the timing work for your date (up to 3 business days to make, up to 14 business days in transit)?

14. After you check out: what happens when

  1. Straight away: you receive the order confirmation email. Reply to it with any logo or photo.
  2. First 24 hours: your window to change text, colour, size, quantity or address, or to cancel.
  3. Within 1-3 business days: we make your caps and pack them.
  4. When the parcel ships: you receive a shipping email with the details the carrier provides.
  5. 7-14 business days later: your parcel arrives in the United States, Canada, Australia or New Zealand.
  6. Up to 60 days after delivery: you can still return or exchange anything, with a free label.

15. Help for gift buyers

Buying a cap for someone else? A few gift-specific tips will make it easier. Ship straight to the recipient by entering their address as the shipping address; keep your own email so the order and shipping emails come to you. If you are not sure of their size, an adjustable style (most truckers, dad hats and golf caps) is the safe choice, and a beanie fits almost everyone. If the gift is not quite right, the recipient can exchange it within 60 days of delivery with a free label, and any refund goes to you unless you agree to store credit for them. For dates such as Father’s Day or Christmas, order about four weeks ahead.

16. Help for crew leaders

If you are collecting sizes and names for a team, ask everyone for three things before you order: their preferred style, their colour and the exact text, if any. Put the final list in Order notes, one numbered line per cap. Send the logo the same day. If someone joins the crew later, a small second order is simpler than changing the first one after the 24-hour window.

17. All help pages

18. Still need help?

Email support@capcraze.shop with your order number (if you have one) and a short description. We reply within 24 hours on business days. Cap Craze, 210 W Illinois, New Baden, IL 62265, US.