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\nThis Refund Policy is about the money: when Cap Craze owes you a refund, how much comes back, where it goes and how quickly. The practical steps for sending a cap or beanie back (asking for a label, packing it so the crown survives, setting up an exchange) live on our Returns & Exchanges Policy page. In one line: anything you buy can be returned within 60 days of delivery with a free return label, and once your return reaches us we refund within 7 days.
\nEvery refund starts with an email to support@capcraze.shop with your order number. Here is what each situation looks like from the money side.
\nMaybe the orange looked louder in person, or your brother already owns three golf caps. That is fine. Any cap or beanie can come back within 60 days of delivery, including ones with a name or logo on them, and the return label is on us. When the cap reaches us, you receive the full price you paid for it.
\nA Youth trucker that turns out too small, a fitted golf cap in S/M that pinches, a beanie that sits too tight: treat it like any other return. You get the full item price back, or you can ask for an exchange instead (the exchange process is explained on the returns page). The Size Guide helps you choose the right size next time.
\nIf a cap arrives with a crushed crown that will not recover, a snag in a beanie’s knit, a broken snap or a design that does not match what you wrote in Order notes, send a few photos with your order number. We agree a fix with you: a replacement made again at no cost, or a full refund of the item. Whether we need the faulty cap back depends on the case; if we do, the label is free.
\nWe use exactly what you type in Order notes and exactly the file you send. If the cap does not match that (for example, your note said Brayden and the cap says Braydon), that is our error and you can choose a corrected replacement or a full refund. If the cap matches your note but the note itself had a typo, it is still covered by the normal 60-day return, so you can return it for a refund and reorder with the right spelling.
\nIf a parcel goes missing in transit, we look into it with the carrier first. When it is clear the parcel is not going to arrive, you can choose a replacement or a full refund of the order. Carrier timelines vary, so we handle each case individually and keep you updated by email.
\nOrders cancelled within 24 hours of being placed are refunded in full, as described on Cancel or Change an Order. The refund is issued within 7 days of us confirming the cancellation.
\nRarely, we may have to cancel an order ourselves, for example if a logo file you sent is one we cannot use for legal reasons and no replacement file arrives, or if a payment cannot be confirmed. We email you first, and if the order is cancelled you get every cent back within 7 days.
\n| Situation | \nItem price | \nShipping | \nReturn label | \n
|---|---|---|---|
| Changed your mind | \nRefunded in full | \nFree both ways, nothing to deduct | \nFree, paid by Cap Craze | \n
| Wrong size or fit | \nRefunded in full (or exchanged) | \nFree, nothing to deduct | \nFree, paid by Cap Craze | \n
| Damaged or faulty cap | \nRefunded in full (or replaced) | \nFree, nothing to deduct | \nFree if we need it back | \n
| Text or logo does not match your note or file | \nRefunded in full (or remade) | \nFree, nothing to deduct | \nFree if we need it back | \n
| Parcel lost in transit | \nRefunded in full (or replaced) | \nFree, nothing to deduct | \nNot needed | \n
| Cancelled within 24 hours | \nRefunded in full | \nFree, nothing to deduct | \nNot needed | \n
Because shipping is free on every order to the United States, Canada, Australia and New Zealand, your refund equals what you paid for the items being returned. If you used store credit for part of an order, that part comes back as store credit.
\nAfter we issue the refund, your bank or payment provider still needs to post it. Most providers show it within a few business days, though some take longer. If the money has not appeared a week after our confirmation email, write to us and we will send the transaction details so you can ask your provider.
\nCrew and family orders often contain several caps. You can return just some of them. The refund covers the items you send back, at the price you paid for each. For example, if a landscaping crew ordered eight black truckers and four khaki ones and decides the khaki ones are not right, returning the four khaki caps brings back the price of those four caps; the eight black ones are unaffected.
\nIf an order used a discount that depended on the whole order, we refund the amount actually paid for each returned item. Right now Cap Craze does not run public discount codes, so in practice this rarely comes up.
\nWe ask that change-of-mind returns come back in the condition you received them: not worn for days, not washed and not marked. A cap you tried on in front of the mirror is fine. We understand personalised items cannot be resold, and that does not stop you returning them within 60 days. If a returned item is clearly worn or damaged after delivery, we will email you before deciding anything and talk through the options; we do not quietly reduce refunds.
\nMany people prefer a swap: a Youth cap for an Adult one, Navy instead of Black, an L/XL fitted golf cap instead of S/M. Exchanges are handled on the Returns & Exchanges Policy page. If the new item costs more, we will email you about paying the difference; if it costs less, we refund the difference within 7 days of receiving your return.
\nCap Craze does not collect sales tax at checkout, so refunds never include a sales tax line from us. Import duties or taxes charged by a destination country (for example on a parcel to Canada, Australia or New Zealand) are set and collected by that country’s authorities, not by us, and whether they can be reclaimed depends on that country’s rules. If you paid such a charge and are returning the order, email us and we will help you with the paperwork you need.
\nIf something has gone wrong, please talk to us first: most problems are solved by email within a day or two. If you open a dispute or chargeback with your bank or payment provider while a refund is already in progress, both processes can collide and delay your money. We respond to every dispute with the facts of the order and will always honour this policy.
\nThis policy gives you more than many laws require, but it does not take away any rights you have under the consumer law of your state, province or country. If a law gives you a stronger right, that right applies. These terms are governed by the laws of the State of Illinois, as set out in our Terms of Service.
\nThese are illustrations of how the policy applies, not accounts of particular customers.
\nSay you buy a fitted golf cap in S/M with initials as a gift and it pinches. You email on day 20 after delivery and ask for a refund rather than an exchange. We send the free label, you post the cap, and when it reaches us your refund is issued within 7 days, back to the payment method used at checkout.
\nImagine a cleaning company orders ten logo truckers and one has the logo placed lower than the others. They email a photo, and the fix is agreed by email: that one cap remade at no charge, or a refund of that single cap. The other nine are not affected.
\nSuppose a grandson receives a name beanie in a colour he does not like. The person who paid can ask us to turn the return into store credit so he can choose another beanie himself. The credit is added once the beanie arrives back with us, and because store credit never expires, it can be used months later.
\nEmail support@capcraze.shop with your order number and a short description. We reply within 24 hours on business days. You can also use the Submit a Ticket page, check the FAQs or read about delivery on Shipping & Delivery. Cap Craze, 210 W Illinois, New Baden, IL 62265, US.
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