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\nCap Craze respects copyright, and we expect the same from everyone who uses capcraze.shop. This page explains how a copyright owner can tell us about material on our site that they believe infringes their work, what we do when we receive a notice, and how someone whose material was removed can respond. It follows the notice-and-takedown process of the US Digital Millennium Copyright Act (DMCA). For trademarks, logos on customer orders and our own designs, see our Intellectual Property Policy.
\nThis process is for copyright: original creative works such as artwork, illustrations, photographs and written text. On a cap store, copyright questions usually come up in three places:
\nNames and logos used as brands (trademarks) are handled through our Intellectual Property Policy, although you are welcome to use the same email address for both.
\nPlease check two things first. Is the material really on capcraze.shop? Copies of our pages on other websites are outside our control, and notices about them should go to the site that hosts them. And is the use actually unauthorised? Some uses may be licensed or allowed by law, such as a short quotation. If you are unsure, you can contact us informally first and we will tell you what we know about the material.
\nEmail support@capcraze.shop with the subject line “Copyright notice”, or send it by post to Cap Craze, 210 W Illinois, New Baden, IL 62265, US. A complete notice contains all of the following:
\nScreenshots, links to your original work and the date it was first published are helpful extras, but they do not replace the six elements above.
\n| Step | \nWhat happens | \n
|---|---|
| 1. Acknowledge | \nWe confirm by email that we received your notice. | \n
| 2. Check completeness | \nIf an element is missing, we tell you what we need. Incomplete notices may not be acted on. | \n
| 3. Remove or disable | \nFor a complete notice, we promptly remove the material or disable access to it, for example by unpublishing a product page or replacing an image. | \n
| 4. Inform | \nWhere the material came from someone else (for example a file a customer supplied), we tell that person about the removal and their right to send a counter-notice. | \n
| 5. Close | \nWe email you to confirm what we did. | \n
Removing material does not mean we agree that it infringes; it means we are following the process. We keep a record of notices and our actions.
\nIf material you provided was removed and you believe it was removed by mistake or misidentification, you can send a counter-notice to the same email or postal address. It must include:
\nWhen we receive a valid counter-notice, we forward it to the person who sent the original notice. If they do not tell us within the period set by law that they have filed a court action, we may restore the material.
\nPlease be accurate. Under US law, a person who knowingly makes a material misrepresentation in a notice or counter-notice can be liable for damages, including costs and legal fees. If you are not sure whether something infringes your rights, consider getting legal advice before sending a formal notice.
\nWhere appropriate, we stop accepting orders or files from people who repeatedly send material that infringes other people’s copyright.
\nMost of our caps are made from text and files sent by customers. We do not publish customer files on the website, and we delete logos and photos 30 days after delivery as explained in our Privacy Policy. Our Terms of Service require customers to send only material they own or have permission to use, and we refuse orders that clearly use someone else’s artwork, characters or team logos. If you believe a cap made by us used your copyrighted work, write to us with the details you have, even if the item is not on the website, and we will look into it.
\nThe ready-made designs on capcraze.shop, such as our sunset stripes, mountain line, hole-in-one badge and Mulligan Club crest, are Cap Craze designs. If you see them copied elsewhere, we would appreciate a short email with a link.
\nWe reply to all emails within 24 hours on business days. Complex notices may need a little longer to investigate, but we always confirm receipt within that time and keep you informed.
\nRights owners sometimes send a copyright notice when the real issue is a trademark or a name. This table helps you pick the right route; both go to the same mailbox, but the right label speeds things up.
\n| Your concern | \nType | \nWhere to start | \n
|---|---|---|
| A graphic, illustration or photo you created appears on our site | \nCopyright | \nFormal notice on this page | \n
| Product text copied word for word from your site | \nCopyright | \nFormal notice on this page | \n
| Your brand name or logo used on a cap | \nTrademark | \nIntellectual Property Policy | \n
| Your name or likeness used without permission | \nPrivacy or publicity rights | \nEmail us with the details | \n
| Someone copied a Cap Craze design | \nOur rights | \nEmail us with a link | \n
Yes. Cap Craze is a US business, so we follow the US process, but anyone can send a notice. Please include all six elements in English.
\nYes. An agent can send it, as long as the notice says they are authorised to act for the copyright owner and includes their contact details.
\nIf the material was supplied by someone else, we may forward your notice, including your contact details, to that person, because the law gives them the right to respond. Please only include information you are comfortable sharing for that purpose.
\nNo. A link to where your work is published, or a clear description, is usually enough. We may ask for more if we cannot identify the work.
\nEmail is enough and is the fastest way. A typed full name at the end of your email counts as an electronic signature.
\nTell us anyway. We can check our records, make sure the design is not used again and let you know what we found.
\nFrom the moment a complete notice arrives: confirmation of receipt within 24 hours on business days; review and, where appropriate, removal promptly after that; and an email to you describing what we did. Counter-notices follow the timelines set by law, which we explain to both sides when they apply.
\nFor anything that is not a copyright notice, such as an order, a return or a delivery, please use the Contact Us page or the Help Center so your message reaches the right place quickly. Copyright and other intellectual property questions: support@capcraze.shop, Cap Craze, 210 W Illinois, New Baden, IL 62265, US.
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